Terms of service
§ 1 Identity
Contractual partner for all contracts concluded via rukami.studio is
Alena Vikhareva
Gussau 18
22359 Hamburg
E-Mail: hello@rukami.studio
Throughout these terms and conditions, the terms "we", "us" and "our" refer to Alena Vikhareva, who is hereinafter referred to as 'Rukami Studio'.
§ 2 General conditions
By visiting our Website and/or purchasing anything from us, you are participating in our "Service" and agreeing to be bound by the following terms and conditions ("Terms of service"), including any additional terms and policies referenced herein and/or available via hyperlink. These terms of service apply to all users of the Site.
Please read these terms of service carefully before accessing or using our Website. By accessing or using any part of the Website, you agree to be bound by these terms of service. If you do not agree to all of the terms and conditions of this Agreement, you may not access the Website or use any Services.
You may review the most current version of the terms of service at any time on this page. We reserve the right to update, modify or replace any part of these terms of service by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of changes constitutes your acceptance of those changes.
Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including, but not limited to, copyright laws) while using the Service. You may not transmit any worms or viruses or any code of a destructive nature. Violation or breach of any of the terms will result in immediate termination of your services.
We reserve the right to refuse service to anyone at any time and for any reason.
You acknowledge that Your Content (other than credit card information) may be transmitted unencrypted and may involve (a) transmissions over different networks and (b) changes to conform to the technical requirements of connecting networks or devices. Credit card information is always encrypted when transmitted over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service, use of or access to the service, or any contact on the website through which the service is provided, without our express written permission.
The headings used in these terms of service are for convenience only and will not limit or otherwise affect these terms.
The terms of service are available in German and English. The German language version is legally binding. The English-language version serves only as a reading aid.
§ 3 Scope of application
For the business relationship between Rukami Studio and the customer, only these terms and conditions apply in the version valid at the time of the conclusion of the contract, unless otherwise expressly agreed. Deviating conditions of the customer are not recognized, unless Rukami Studio expressly agrees to a validity of the other conditions.
Contracts on rukami.studio are concluded exclusively with end consumers (hereinafter "customers"). According to § 13 BGB consumer is any natural person who enters into a legal transaction for a purpose that can be attributed neither to their commercial nor their independent professional activity.
The right of withdrawal in § 12 of these Terms and Conditions does not apply in the context of business relations between Rukami Studio and entrepreneurs under § 14 BGB. To customers who are not sure whether they are consumers or entrepreneurs, the timely exercise of the right of withdrawal is recommended. If it turns out that the customer is an entrepreneur in the sense of § 14 BGB, §3 paragraph 3 sentence 1 applies.
§ 4 Conclusion of contract
The presentation of the goods does not constitute a binding offer of contract. For his part, the customer submits a binding offer by sending an order in the online store. Rukami Studio reserves the free decision about the acceptance of the offer. The order confirmation represents the acceptance of the offer.
§ 5 Products
Certain products may only be available online through the Website. These products may have limited quantities and are subject to return or exchange only in accordance with our return policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear on rukami.studio. We cannot guarantee that the display of colours on your computer screen will be accurate.
We reserve the right, but have no obligation, to limit the sale of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products we offer. All product descriptions or product prices are subject to change at any time without notice in our sole discretion. We reserve the right to discontinue any product at any time. Any offer for a product made on this website is void where prohibited.
We do not warrant that the quality of any products, services, information or other materials purchased or received by you will meet your expectations.
§ 6 Workshops and Courses ("Events") with Rukami Studio ("the Organizer")
The registration for an Event becomes binding when the Contribution is received on the account of the Organizer within the payment deadline, otherwise the right to the place is forfeited. The fee cannot be refunded if the participant is unable to take his/her place. If the participant cannot take his/her place, it is transferable to another person. If the workshop has to be cancelled by the organizer, the full amount will be refunded within 14 days after notification. The organizer is not liable for any further costs incurred by the participant. The organizer is not liable for theft and injuries before, during and after the event.
Participation in workshops is at the participant’s own responsibility.
Participants agree to follow the organizer’s instructions at all times and to use all tools, materials, and equipment properly and with due care.
In workshops involving tools, sharp objects, heat sources, wax, fragrance oils, or other potentially hazardous materials, participants are required to exercise particular caution. The organizer is not liable for damages resulting from improper use of tools or materials or from failure to follow instructions.
Participants must inform the organizer prior to the start of the workshop of any relevant health conditions, allergies, sensitivities, or other medical circumstances, particularly in relation to fragrances, oils, or specific materials used during the workshop.
The organizer reserves the right to exclude participants from a workshop if their behavior endangers themselves or others, or significantly disrupts the event. In such cases, no refund of the participation fee will be granted.
Minors may only participate if a written consent form from a parent or legal guardian is provided, unless the minor attends the workshop accompanied by a parent or legal guardian.
Parents or legal guardians are liable for their children within the scope of statutory provisions.
Participants are liable within the scope of statutory provisions for damages to the studio’s facilities, materials, or equipment if such damage is caused intentionally or through negligence.
§ 7 Pricing
Rukmai Studio is a small business. Therefore, the prices listed for the individual items do not include the statutory value added tax.
If shipping costs are incurred by the customer, he will be notified before placing his order and are included in the total amount shown.
Rukami Studio reserves the right to increase prices for contracts with an agreed delivery time of more than six weeks in accordance with the cost increases that have occurred, provided that these are not the responsibility of Rukami Studio. If the customer does not agree with the price increase, he has the option to withdraw from the contract.
§ 8 Change of the service and prices
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice. We will not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
§ 9 Delivery of goods, shipping costs, return shipping costs
The delivery of products by Rukami Studio is usually done with the shipping company DHL. A shipment will be made only after receipt of the full invoice amount on our account.
Rukami Studio is entitled to partial deliveries, as far as this is reasonable for the customer.
The cost of returning the goods when exercising the right of withdrawal are borne by the customer (see § 12).
§ 10 Payment
The following payment options are available to the Customer:
PayPal
PayPal is an online payment service that can be used to quickly and securely pay for purchases. PayPal is based on the payment methods known from payment transactions through banks. The customer decides for each transaction whether he wants to pay by bank transfer, direct debit, from a balance on his PayPal account or by credit card. Regardless of which method he chooses, there are no additional fees when choosing this payment method. The PayPal payment address of Rukami Studio is: hello@rukami.studio
When paying by credit card, the customer's credit card will be charged immediately upon completion of the order process. After Rukami Studio has been notified that the credit card has been charged, the invoice amount will be debited from the customer's credit card. After successful debit, the order will be confirmed. Payment by credit card does not trigger any additional fees.
§ 11 Accuracy of billing and account information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These limitations may include orders placed from or under the same customer account, the same credit card and/or orders using the same billing and/or shipping address. In the event that we change or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was placed. We reserve the right to restrict or prohibit orders that, in our sole discretion, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made in our store. You agree to disclose your account and other information, including your email address, credit card numbers and expiration dates.
Mail address, your credit card numbers and expiration dates, promptly so that we may complete your transactions and contact you as needed.
For more details, please read our return policy.
§12 Cancellation policy
Right of withdrawal:
You have the right to revoke this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. In the case of a uniform order for several goods that are delivered separately, the withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods. In case of delivery of the goods in several partial shipments or pieces, the revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or piece.
To exercise your right of withdrawal, you must contact Rukami Studioby means of a clear declaration (e.g. a letter sent by mail or an e-mail) about your decision to revoke this contract. To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of revocation:
If you revoke this contract, we must reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to Rukami Studio without undue delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.
You bear the direct cost of returning the goods. If the goods cannot be returned normally by mail due to their nature and have already been delivered to your address at the time of the conclusion of the contract, we will pick up the goods at your expense. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.
Special notice:
The right of withdrawal expires in a contract for the supply of content not on a physical medium, even if Rukami Studio has begun with the execution of the contract after the customer has
- expressly agreed that Rukami Studio begins with the execution of the contract before the expiry of the withdrawal period and
- confirmed his knowledge that he loses his right of withdrawal by his consent with the beginning of the execution of the contract.
§ 13 Dispute Resolution
Platform of the EU Commission for dispute resolution: http://ec.europa.eu/consumers/odr/.
Rukami Studio is not willing and not obliged to participate in dispute resolution proceedings before a consumer arbitration board within the meaning of the Consumer Dispute Resolution Act (VSBG).
§ 14 Retention of title
Until full payment is received, the goods remain the property of Rukami Studio.
§ 15 Warranty and liability
If there is a defect in the purchased item, the customer may, at his discretion, demand subsequent performance in the form of rectification of the defect or delivery of a new item free of defects.
If the supplementary performance fails twice or if the customer has unsuccessfully set a reasonable deadline for supplementary performance, the customer shall be entitled to choose between withdrawal from the contract or reduction of the purchase price.
The period of limitation shall be two years from delivery of the goods. In the case of used goods, the limitation period shall be one year from delivery of the goods.
Defect liability cases are to be settled directly with Rukami Studio. Negotiations with independent representatives, who are not directly employed by Rukami Studio, do not constitute negotiations in the sense of § 203 paragraph 1 BGB.
Rukami Studio is liable according to the statutory provisions, if the customer claims damages based on intent or gross negligence, including intent or gross negligence of the legal representatives of Rukami Studio or their agents. As far as Rukami Studio is not accused of intentional or grossly negligent breach of contract, the liability for damages is limited to the foreseeable, typically occurring damage. For the breach of ancillary obligations with the exception of pre-contractual ancillary obligations Rukami Studio is not liable in case of slight negligence.
Liability for culpable injury to life, limb or health remains unaffected; this also applies to liability under the Product Liability Act and other mandatory statutory provisions.
If Rukami Studio is responsible for a delay in delivery, liability is determined by the statutory provisions, whereby damages caused by delay will be compensated only if Rukami Studio, their legal representatives or their agents can be accused of intent or gross negligence. Compensation for damages caused by delay is limited to the foreseeable typically occurring damage.
§ 16 Damage in transit
If the customer should recognize transport damage to the delivered goods / packaging already upon delivery, the customer is asked to have this confirmed in writing by the employee of the transport company upon acceptance of the goods and to inform Rukami Studio about this. Failure to provide written confirmation has no consequences for the customer's statutory warranty rights. The written confirmation of the carrier will only support the assertion of Rukami Studio's claim against the carrier or the transport insurance. Should the customer take photographs of the damage, we ask the customer to send these pictures to Rukami Studio.
Alena Vikhareva
Gussau 18
22359 Hamburg
E-mail: hello@rukami.studio
§ 17 Accuracy, completeness and timeliness of the information
We are not responsible if the information provided on this website is not accurate, complete or current. Any reliance on the material on this website is at your own risk.
This website may contain certain historical information. Historical information is necessarily not current and is provided for your information only. We reserve the right to change the content of this website at any time, but we have no obligation to update the information on our website.
§ 18 Third party links
Certain content, products and services available through our Service may contain materials provided by third parties.
Third party links on this Website may take you to third party websites that are not affiliated with us. We are not responsible for reviewing or evaluating the content or accuracy, and we do not warrant or assume any liability or responsibility for any third party materials or websites or any other third party materials, products or services.
We are not liable for any damages or harm related to the purchase or use of any goods, services, resources, content or other transactions conducted in connection with any third party websites. Please read the policies and practices of the third parties carefully and make sure you understand them before conducting any transaction. Any complaints, claims, concerns or questions about third party products must be directed to the third party.
§ 19 User Comments, Feedback and Other Submissions
If you submit certain specific Submissions (e.g., Contest Entries) in response to our solicitation or submit creative ideas, suggestions, plans or other materials online, by email, by mail or otherwise (collectively, "Comments") without our solicitation, you agree that we may edit, copy, publish, distribute, translate and otherwise use the Comments you submit to us in any medium at any time and without restriction. We are not and will not be obligated to (1) keep any Comments confidential, (2) pay compensation for any Comments, or (3) respond to any Comments.
We have the right, but not the obligation, to monitor, edit or remove any content that we determine in our sole discretion is unlawful, abusive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or infringes the intellectual property rights of any party or these terms of service.
You agree that your comments do not violate any third party rights, including copyright, trademark, privacy, personal rights or any other personal or proprietary rights. You further agree that your Comments will not contain defamatory or otherwise unlawful, offensive or obscene material, or contain computer viruses or other malware that could in any way interfere with the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or mislead us or any third party as to the origin of any comments in any way. You are solely responsible for your comments and their accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third party.
§ 20 Personal information
Your submission of personal information through the Store is subject to our Privacy Policy.
§ 21 Errors, inaccuracies and omissions
Occasionally, there may be information on our Website or Service that contains typographical errors, inaccuracies or omissions, which may relate to product descriptions, prices, promotions, offers, product shipping costs, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update any information or cancel any order if any information on the Service or any related website is inaccurate at any time without notice (including after you have submitted your order).
We assume no obligation to update, change or clarify any information on the service or on any related website, including, but not limited to, pricing information, except as required by law.
§ 22 Prohibited Uses
In addition to any other prohibitions set forth in the terms of service, you are prohibited from using the Site or its Content: (a) for any unlawful purpose; (b) to solicit or engage in any unlawful activity; (c) to violate any international, federal, provincial or state regulation, rule, law or local ordinance; (d) to infringe our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to transmit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that is or may be used in any manner that interferes with the functionality or operation of the Service or any related website, other websites or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for obscene or immoral purposes; or (k) to disrupt or circumvent the security features of the Service or any related website, other websites or the Internet. We reserve the right to terminate your use of the Service or related websites if you violate any of the prohibited uses.
§ 23 Final provisions
Should any provision of these terms of services be invalid, this shall not affect the remaining provisions. The relevant statutory provisions shall apply in place of the invalid provision.
The law of the Federal Republic of Germany shall apply.
The place of performance and jurisdiction for deliveries and payments as well as for all disputes arising between the parties shall be Hamburg, Germany, to the extent permitted by law. In the case of private end users, the place of performance and jurisdiction shall be the buyer's place of business. If the private end consumer is not domiciled within the European Union, the place of jurisdiction shall be Hamburg, Germany. In dealings with end consumers within the European Union, the law of the end consumer's place of residence may also be applicable, provided that mandatory consumer law provisions are involved.
Last updated: July 2025